We are checking the services we provide to make sure they comply with the Scottish Government's increase in restrictions, announced today, to make sure we are doing our part in halting the spread of the virus. We will update you as soon as possible with any changes.

Not seen the announcement yet or heard about changes, all details can be found on the Scottish Government's website here https://www.gov.scot/publications/coronavirus-covid-19-phase-3-staying-safe-and-protecting-others/

 

Further update 1st October 2020: We have now fully reviewed the Government Coronavirus restrictions announced on 22nd Septemeber and can advise that the delivery of our services will remain as outlined in our update on 20th August, 2020. In line with this guidance our staff are continuing to work remotely and available to help.

If you have any queries about your tenancy or want to make a service request please contact us via email, Connect or by calling 0800 6781228.

We are maintaining a full repairs service and our contractors will visit to work in people’s homes provided strict infection control measures are in place and undertaken.

Our offices remain closed and home visits will only be undertaken in exceptional circumstances and where no other alternative is available.

Our default remains to try to resolve all customer enquiries remotely, by phone, email, text or via Connect to play our part in minimising infection spread.