1000th User signs up to Connect!
Date Posted: 13th of May 2020
Last week we were delighted to deliver a digital hamper prize to the 1,000th tenant to sign up for Connect, the digital app used by Caledonia, Bellsmyre & Cordale Housing Associations all within the Caledonia Housing Association Group.
The 1000th user is Kimberley McKinlay a Cordale tenant from McAllister Road in Alexandria. Kimberley's children were out when she took delivery of the prize so she decided to dress up as Cowboy Kimberley to give her Neighbourhood Officer, Lisa -Marie, a giggle when she did the socially distanced delivery. Kimberley was delighted saying "I never win anything. This is fab. Connect is a great app, easy to use and navigate to get the information that she needs. I'll definitely download it onto my new tablet and use it for watching "Tiger King" on Netflix"
The 1,000 Connect app user arrived on the same week the Group of Housing Association were accepted by the SCVO (Scottish Council for Voluntary Organisations) as a Digital Participation Charter signatory. Their pledge to the Digital Charter is testimony to the importance the Group place on digital engagement. As part of this digital commitment the Group will use the Connect app to engage with our digitally literate tenants, and use their digital skills to inform, educate and support non-digital tenants into taking their first steps on line as now, more than ever, digital skills are vital to stay connected, access information and support.
Gill Donoghue Caledonia Housing Association Group Strategy & Improvement Manager is leading the Group's commitment to the Charter and the Connect project. Commenting on the Group's digital push Gill commented "Now, more than ever, ensuring we have a range of ways to provide information and communicate with our customers is critical to great service delivery. By continuing to develop the Connect self-service product for our tenants and the mobile working platform for staff we aim to provide 24/7 access to information, freeing up time for staff to support tenants who need more help. Signing up to the SCVO Digital Participation Charter reflects our commitment to digital inclusion as we know this can have a significant positive impact on financial and social inclusion too."